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Delivery & Returns Policy


We take our legal responsibility to our customers seriously. This is an important section of this website explaining the terms and conditions you are agreeing to when you use and or shop from the DreamSkin® website. Should you have any problem regarding your online purchase, please take the time to read through this section thoroughly. We reserve the right to alter these terms and conditions from time to time and will post new terms and conditions on this website.


The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Only adults (those aged 18 and over) are entitled to enter into legally binding contracts and as a result, are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site. By ordering on this website, you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.

Any contract will be communicated in English.


Prices and price changes

The prices payable for goods that you order are as set out on our website. The price will include any applicable value added tax but will not include the cost of delivery. Our charges are all in UK pounds and if you order from outside the UK, credit card charges and currency fluctuations may make a difference to the amount billed on your credit card. Our delivery charges are set out on our website. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

Prices and delivery terms are subject to variations.


Cancelling orders

To cancel your contract, you must notify us by e-mail to our e-mail address stating your order number and the reason for cancellation. Cancellations must reach us any time up to 14 days after goods ordered..

If we have dispatched the goods before you cancel your order;

You must send the goods back to our contact address at your own cost and risk as soon as possible.

The goods must be returned unworn and unwashed. Please use the packaging provided to return if possible.

The products should be returned to us in the condition they were dispatched
We recommend the use of a recorded delivery service.
Orders cannot be cancelled once you have used the product. However, your statutory rights concerning the quality of these products will be unaffected.

Once you have notified us that you are cancelling your contract:

Any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 28 days of your order PROVIDED THAT;
The goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.



Cancellation of orders by us

If you do not provide adequate delivery instructions, or take delivery of the products, we retain the right to cancel your order and may retain the products. All orders are subject to availability. We can cancel orders if we have insufficient stock to fulfil your order. If we do cancel your contract, we will notify you by email and will re-credit your account with any monies deducted by us from your credit or debit card within 28 days of your order. DreamSkin® reserves the right to restrict the number of items available for sale to any individual customer.


Delivery of Products

We will arrange for delivery of the products you order to the address you specify in the check-out procedure. Delivery of the goods will be made as soon as possible after your order. Orders will normally take between 3 to 5 working days for UK orders and up to 10 working days for International Delivery. However, the time for delivery will not be essential to the contract between us.
If your order is returned back to us because the courier or postal service could not complete the delivery to you for any reason, you will be responsible for the repeat delivery costs.

If you have any lost or missing products from your order then please email us at

Lost parcels must be reported within 30 days of the dispatch date – we will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it. Returns can be made direct to our returns address below.

Intelligent Fabric Technologies Ltd
James Taylor House,
St Albans Road East
Hatfield, AL10 0HE
United Kingdom



You must notify us within 14 days of the receipt of the goods if the goods are damaged in transit, goods not as expected, wrong product size, too many items sent, we will not be liable for any loss or damage if you fail to do this.

If goods are not received within 28 days of the order being placed, you must notify us by email within 37 days of ordering the goods. If you notify us of your problem we shall;

Replace any goods that are damaged or defective OR;
Refund the amount paid by you for the goods OR;
Make good any shortage or non-delivery.
Import of goods

We make no representation and accept no liability in respect of the import of the goods you purchase.


Statutory rights

Your statutory rights are not affected in any way by these terms and conditions.


Website Information

We have tried to ensure that the information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. From time to time our site may contain technical inaccuracies or typographical errors. DreamSkin® will not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Certain links on this site may lead to other websites which are not under the control of DreamSkin®. When you activate any of these you will leave the DreamSkin® website and we have no control over and will accept no responsibility or liability for the material on any website which is not under the control of DreamSkin®.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Price and availability are subject to change without notice.


Governing Law

Transactions are governed and interpreted in accordance with English Law. If there is any dispute, the English courts will have exclusive jurisdiction.



DreamSkin® is the registered trademark of the registered company Intelligent Fabric Technologies Ltd. No permission is given by Intelligent Fabric Technologies Ltd for the use of any trade names, products and service names for their use by any other person other than the said holders and such use may constitute an infringement of the holder’s rights.


Force Majeure

The Company shall not be liable to the Customer for any failure to perform, loss or damage caused to or suffered by the Customer as a direct or indirect result of the supply of the goods or services by the Company being prevented, restricted, hindered or delayed by reason of any circumstances beyond the reasonable control of the Company or due to compliance with any regulations, orders, law, or acts of God, lockouts, strikes, embargoes, other industrial action, wars, hostilities, terrorist action, riots, delays or shortages including, without limitation, circumstances affecting the provision of all or any part of the goods by the Company’s usual source of supply or delivery.



All designs, text and graphics and their selection and arrangement on this website are the copyright of DreamSkin® or its content providers. Any use of materials on this site without DreamSkin® prior written consent is strictly prohibited.



All communication should be via email in the first instance. The email address is


Returns address

Intelligent Fabric Technologies Ltd
James Taylor House,
St Albans Road East
Hatfield, AL10 0HE
United Kingdom
Company registration number: 04169545
Tel (from UK):01707 260 505

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