DreamSkin® Health Terms & Conditions

IMPORTANT: this site is owned by DreamSkin® Health Ltd. This notice (together with the documents referred to on it) tells you the terms on which you may make use of the site. It applies to all persons who view the site and, depending on who you are and where you live, it may affect your rights. Viewing parts of the site may not be lawful in certain jurisdictions. Therefore, please read this notice carefully before you start to use the site. You should read it in full each time you visit the site. By accessing and using the site, you indicate that you accept the terms set out in this notice and that you agree to abide by them. If you do not agree to these terms, please refrain from using the site.

How to Get DreamSkin®

DreamSkin® is a Class 1 medical device available on prescription from your healthcare professional, GP or Dermatologist.

Delivery Policy

All UK deliveries are made by UK Royal Mail unless special delivery is requested. All orders placed before 12pm on Friday will be dispatched within 24 hours. Orders placed after 12pm on Friday or on a weekend or public holiday will be dispatched on the next available working day by 4pm. A flat rate postage and packing amount of £4.45 will be charged for orders being delivered within the UK, regardless of the number of items per order. Next Day Delivery orders must be recieved before 12pm, weekday dispatches only,(no delivery on weekends or public holidays). Next Day delivery charge is £7.50. If you wish items to be sent to seperate addresses, please complete a seperate order for each address.

International Orders

We ship DreamSkin to anywhere in the world. For items sent to countries within the EU delivery is charged at £12 regardless of the number of items ordered. For the ROW delivery is charged at £16.25 regardless of the number of items ordered. All items are dispacthed within 24 hours (excluding weekends and public holidays)

Returns, Refunds and Cancellation Policy

We believe you’ll be delighted with your purchase however, if for any reason you’d like to return an item in order to gain a refund/exchange, you’ll need to follow these simple instructions. Please note, that you can only return items within 14 working days of receiving the delivery. We accept the follwing reasons only as valid for a refund/exchange ; goods damaged in transit, goods not as expected, wrong product size sent, not like the picture/description, too many items sent. The product must be returned in its original packaging, to DreamSkin® Health Limited, James Taylor House, St Albans Road East, Hatfield, Hertfordshire, AL10 0HE, United-Kingdom we will consider the condition of the product being returned when making a refund/exchange. Print out and complete our Returns Form that accompanies our order confirmation email and clearly state the reason for returning the item. We regret that we cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office. If an item has been returned for any reason other than a product fault or a mistake we’ve made, you will be refunded the cost of the goods and the post and packaging charges but not the return postal charges. To cancel your order before delivery please contact us on the same working day as your order was placed before 4:30pm. We cannot accept cancellation outside of this time period as the order will have be sent for delivery. If you would like to discuss the exchange, return, cancellation or refund of any item, please e-mail us on info@dreamskinhealth.co.uk or telephone on +44 (0) 1707 260 505 any time between 9am and 4.30pm.

Customer Service Contact Information

For queries about your order you can contact us through one of the following means. By phone on +44 (0) 1707 260 505. Email on info@dreamskinhealth.co.uk, or by writing to DreamSkin® Health Limited, James Taylor House, St Albans Road East, Hatfield, Hertfordshire, AL10 0HE, United-Kingdom.

Purpose of site

The information on the site is intended to be useful and informative for customers of DreamSkin® Health Ltd. The site and its content should not be used by you for diagnosing or treating a health or fitness problem or disease. Please consult your physician or medical advisor on such matters. Nothing on the site should be construed as the giving of advice or the making of a recommendation and it should not be relied on as the basis for any decision or action. It is important that you rely only on the advice of a health care professional to advise you on your specific situation. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

DreamSkin® Health Ltd. will use its best efforts to ensure that the information is accurate at the time it is added to the site. Please note, however, that DreamSkin® Health Ltd. cannot guarantee that the information is accurate and accepts no liability for any losses or damage that may arise from relying on this information. The information may be changed by DreamSkin® Health Ltd. at any time.

Certain information on the site may be of an historical nature. All historical information contained in the documents or presentations set out in the site should be understood as referring to events and circumstances as they existed on the date that the relevant documents or presentations were first published or the relevant recordings were made.

Accessing the site

Access to the site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason the site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site or our entire site.

You are responsible for making all arrangements necessary for you to have access to the site. You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

Our site may contain or reference trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of DreamSkin® Health Ltd., its affiliates and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of DreamSkin® Health Ltd., its affiliates and/or other parties is granted to or conferred upon you.

All trademarks and service marks identified by ®, (TM) or (SM) symbols or appearing in type form different from that of the surrounding text are marks owned by or licensed to DreamSkin® Health Ltd. or third parties.

Except as otherwise authorised in writing by DreamSkin® Health Ltd., all materials contained on the site are the copyrighted property of DreamSkin® Health Ltd. and/or third party licensors. . All other intellectual property rights are reserved. DreamSkin® Health Ltd. authorizes you to copy materials published on our site for non-commercial use only, provided that any copy of these materials which you make retains all copyright and other proprietary notices. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. With the exception of the foregoing limited authorization, no license to or right in any copyright of DreamSkin® Health Ltd. or of any other party is granted or conferred to you.

If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

General submissions

Should any viewer of a DreamSkin® Health Ltd. published document respond with information including feedback data such as questions, comments, suggestions, or the like regarding the content of any such DreamSkin® Health Ltd. material, such information shall be deemed to be non-confidential and we shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation. We shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Disclaimer of warranty

This site is provided by DreamSkin® Health Ltd. on an “as is” and “as available” basis. DreamSkin® Health Ltd. makes no warranties or representations of any kind, either express or implied, as to the operation of this site (including its availability) or the products, materials, or content included on the site. Further, DreamSkin® Health Ltd. expressly disclaims any obligation to update or correct information contained on the site and explicitly disclaims any duty to do so. DreamSkin® Health Ltd. assumes no liability or responsibility for any errors or omissions in the content of this site. You expressly agree that your use of this site is at your own risk and as such you assume full responsibility and all risks arising from your use of this site. To the full extent permitted by applicable law, DreamSkin® Health Ltd. disclaims all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, title or non-infringement. DreamSkin® Health Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free or that the site or the server that makes it available are free from viruses or other harmful components.

Limitation of liability

To the full extent permitted by applicable law, in no event shall DreamSkin® Health Ltd., its affiliates, directors, officers, employees, representatives, agents and third parties connected to us be liable for any loss or damages of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable from the use of our site, or inability to use our site, or a hyperlink site, including but not limited to, direct, indirect, incidental, punitive, and consequential damages. Certain jurisdictions do not permit limitations on implied warranties or the exclusion of certain damages. Please check if such laws apply to you.

You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, or relating to, your use of the site must be filed within one (1) year after such claim or cause of action arises, or forever be barred.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Links from our site

Our site may from time to time contain hypertext-links to other sites and third parties’ web sites, these links are provided for your information only. DreamSkin® Health Ltd. is not responsible for, and accepts no liability in respect of, any information or opinion contained on any other such site. As DreamSkin® Health Ltd. has no control over such sites and because their content is subject to change without notice to DreamSkin® Health Ltd. it is the responsibility of the user of the site to ensure that any information accessed is accurate and that software which is downloaded from that site is free of viruses or any other items of a destructive nature. DreamSkin® Health Ltd. and its subsidiaries accept no liability whatsoever in respect of any loss, damage, costs or liability incurred through any such downloaded material.

Jurisdiction and applicable law

In the event of any dispute between you and DreamSkin® Health Ltd. or its affiliates arising under or from this notice or your use of this site, such dispute shall be governed and construed under the laws of the State of New Jersey without regard to principles of conflict of laws. Furthermore you hereby agree to submit to the jurisdiction of the courts located in Princeton, New Jersey.


If any term or condition in this notice shall be deemed to be invalid, void, illegal, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of the remaining terms and conditions.


We may revise this notice at any time by amending this page. You are expected to check this page each time you visit the site to take notice of any changes we made, as they are binding on you. Some of the provisions contained in this notice may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us.

Thank you for visiting our site